Terms of Service | TM Assistance Services

1. Service Engagement & Operational Scope

These Terms of Service ("Terms") govern the delivery of B2B technology management, helpdesk support, cloud application administration, asset tracking, and vendor liaison services by TM Assistance Services ("Provider") to corporate clients ("Client").

By executing a Service Order or using our technology management services, Client agrees to be bound by these Terms and any applicable SLA schedules.

2. Service Level Agreement (SLA) Targets

Provider commits to target response times specified in Client's designated Support Scope schedule (< 15 Mins for Enterprise Scope, < 20 Mins for Standard Scope during business hours).

Response metrics represent initial ticket triage and active diagnostic engagement by a technician. Resolution timelines depend on issue complexity and third-party vendor dependencies (e.g. ISP line outages or SaaS vendor platform failures).

3. Explicit Out-of-Scope Exclusions

To avoid ambiguity, the following activities are explicitly excluded from our standard Technology Management & Support Services unless executed under a separate formal statement of work:

Custom software engineering, web application coding, or database development.
Formal cybersecurity penetration testing, SOC 2 compliance auditing, or forensic incident response.
Physical data center racking, structured cabling, or electrical infrastructure installations.

4. Client Responsibilities & Authorization

Client agrees to:

Provide necessary delegated administrative permissions required to perform software and user management tasks.
Maintain active software licenses directly with software vendors (e.g. Google Workspace, Microsoft 365).
Designate an internal point of contact for onboarding authorization and ticket escalation.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Provider’s total cumulative liability arising out of or related to the services shall be limited to the total fees paid by Client to Provider under the specific service agreement during the three (3) months preceding the claim.

6. Contact Details

For legal inquiries or service agreement notices, contact: