Privacy Policy | TM Assistance Services

1. Introduction & Commitment to Confidentiality

TM Assistance Services ("we", "our", or "us") operates as a provider of B2B technology management and user support services. We recognize the importance of data privacy, confidentiality, and operational security for our corporate clients and their team members.

This Privacy Policy outlines how we collect, handle, store, and safeguard business information, contact details, support ticket logs, and managed administrative credentials during service delivery.

2. Information We Collect

In the course of providing technology management services, we may collect and process the following categories of information:

Business Contact Information: Names, business email addresses, company names, job titles, and telephone numbers provided during inquiries or account onboarding.
Support Ticket Telemetry & Logs: Summaries of technical helpdesk tickets, issue descriptions, device serial numbers, asset tags, and troubleshooting resolution notes.
Administrative Access Credentials: Encrypted records of delegated service accounts or administrative credentials provided by clients to manage Google Workspace, Microsoft 365, domain DNS, or web hosting platforms.
Technical Website Usage Data: Standard server logs, IP addresses, and browser types collected during visits to our corporate website for security and performance monitoring.

3. How We Use Collected Information

We use collected business data strictly for authorized technology management and service delivery purposes, including:

Fulfilling Tier 1-3 helpdesk ticket requests and desktop technical support.
Administering Google Workspace, Microsoft 365, and SaaS platform licenses as directed.
Executing employee IT onboarding and offboarding access revocation workflows.
Interfacing with designated third-party technology vendors (ISPs, web hosts) on your behalf.
Communicating service updates, SLA reports, and monthly technology operational reviews.

4. Strict Non-Disclosure & Credential Protection

We enforce strict organizational and technical protocols regarding administrative credentials. All client access credentials delegated to TM Assistance Services are stored within encrypted password vaults with role-based access limits restricted to authorized technical leads.

We do NOT sell, rent, or trade client business data, user directories, or contact lists to third parties for marketing purposes under any circumstances.

5. Sub-processors & Third-Party Platforms

To deliver remote helpdesk support and manage support tickets, we utilize enterprise third-party sub-processors (such as cloud ticketing software, remote desktop assistance utilities, and communication tools). All sub-processors are bound by strict B2B data processing agreements ensuring equivalent data protection standards.

6. Contact Us Regarding Data Privacy

If you have questions or inquiries regarding our data handling procedures or wish to update your corporate account contacts, please contact our privacy desk: