Ongoing Technology Assistance & Retainers
Structured retainer-based support options providing your business with dependable day-to-day helpdesk triage, SLA response commitments, and ongoing technology management.
Predictable, Continuous B2B Support Coverage
As your organization grows, relying on ad-hoc or piecemeal tech support leads to unresolved user issues, untracked SaaS licenses, and operational friction. TM Assistance Services provides predictable retainer-based technology assistance tailored to your team's exact size and application stack.
We offer fully managed support contracts for businesses needing end-to-end technology management, as well as co-managed support options to assist internal office managers or operations leads.
Key Retainer Program Benefits
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Guaranteed SLA Response Targets: Defined response metrics (< 15 Mins for Enterprise, < 20 Mins for Standard) backed by ticket tracking dashboards.
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Dedicated Lead Specialist Assignment: Named technical lead who understands your company's software tools, user roles, and operational preferences.
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Co-Managed Support Capabilities: Working side-by-side with your internal office manager or operations director to handle technical ticket overflow.
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Quarterly Operational Reviews: Meeting regularly with your management team to review ticket trends, software license usage, and technology SOP updates.
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Transparent Monthly Billing: Simple per-user or fixed retainer tier pricing with zero surprise add-on fees or hidden charges.
Onboarding to Ongoing Support
Scope Agreement
Selecting user count, SaaS apps, and SLA response tier.
Tenant Audit
Documenting credentials, asset inventory, and user roles.
Desk Activation
Launching user helpdesk access for email, portal, and phone.
Monthly Reviews
Conducting recurring operational reviews and license audits.