Official B2B Services Dependable technology management & user support for growing operational teams.
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Get in Touch

Discuss your organization's technology management requirements, schedule a scope assessment, or reach our support desk for existing client inquiries.

Consultation & Scope Request

We respect your privacy. Inquiry details are handled with strict B2B confidentiality. See our Privacy Policy.

Direct Operations Contact

Reach our service management desk for direct B2B inquiries.

Inquiries & Support Email

support@tmassistance.com

Service Management Hours

Monday – Friday: 8:00 AM – 6:00 PM EST
Extended SLA hours available upon agreement.

Headquarters Office

TM Assistance Services
Technology Operations Center
Suite 400, Business Parkway

Frequently Asked Questions

How fast can support onboarding begin?

Standard service onboarding typically takes 3 to 5 business days, including setup of user ticket access and asset logging.

Do you support remote & hybrid teams?

Yes. All of our helpdesk support, cloud application administration, and user onboarding services are designed for remote, office-based, and hybrid workforces.

What SLA response targets are available?

We offer tiered SLA commitments from < 30 min (Essential) to < 15 min (Enterprise) depending on your support plan scope.

Is there a minimum contract duration?

We typically operate on a rolling monthly retainer basis. Fixed-scope project engagements are also available with defined timelines.