Software Setup & Support Services
Professional SaaS application administration, cloud email deployment, license optimization, and user application troubleshooting for growing teams.
Streamlining Your B2B Cloud Software Environment
Modern organizations rely heavily on SaaS applications such as Google Workspace, Microsoft 365, Slack, Zoom, and project management tools. Managing license allocations, user role permissions, security settings, and user helpdesk issues requires dedicated technical oversight.
TM Assistance Services acts as your central software administration desk, handling tenant setups, user provisioning, access audits, and application troubleshooting.
Core Software Administration Capabilities
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Google Workspace & Microsoft 365 Administration: Initial domain tenant setup, user mailbox configuration, shared inbox creation, and distribution group management.
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SaaS License Allocation & Optimization: Auditing active user seats, revoking unused licenses, and keeping software expenditure aligned with your active team size.
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Role-Based Access Control (RBAC): Enforcing least-privilege administrative access policies across business platforms to prevent unauthorized system changes.
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Software Helpdesk Troubleshooting: Resolving everyday application errors, calendar sync issues, email client setup on desktop/mobile, and cloud storage file access errors.
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Software Vendor Ticket Escalation: Managing support correspondence with third-party software vendors when platform-wide outages or account billing issues occur.
Software Management Workflow
App Audit
Mapping all active SaaS subscriptions, user seats, and admin roles.
Access SOPs
Defining role-based permission tiers for different departments.
Tenant Config
Enforcing standard security settings and user profile templates.
User Helpdesk
Providing responsive day-to-day application support to employees.