Official B2B Services Dependable technology management & user support for growing operational teams.
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B2B Technology Management Services

Comprehensive technology management and support services tailored for small and medium-sized business operations. Select a service area to learn more.

Website Setup & Management

Routine CMS website platform configuration, domain record management, web hosting support liaison, SSL setup assistance, and content update workflows.

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Software Setup & Support

SaaS application administration, Google Workspace and Microsoft 365 deployment, user role allocation, license management, and application assistance.

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Business Technology Support

Desktop helpdesk troubleshooting, remote employee tech support, hardware asset inventory logging, workstation setup, and peripheral configuration.

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Account & Platform Setup

Structured user onboarding procedures, email address & group creation, role-based access control, and secure offboarding access revocation checklists.

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Digital Tools & Integration

Assisting businesses with connecting standard B2B SaaS software tools, setting up automated triggers (Zapier/Make), and documenting team workflows.

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Ongoing Technology Assistance

Retainer-based managed technology support with defined response SLAs, ongoing ticket triage, co-management options, and quarterly technology reviews.

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Scope Comparison

Support Plan Scope Overview

Compare service inclusions across our standard B2B support plan structures.

Feature / Support Scope Essential Scope Standard Scope Enterprise Scope
Team Size Range 5 – 15 Users 16 – 75 Users 75+ Users
Target SLA Response < 30 Mins < 20 Mins < 15 Mins
Helpdesk Ticket Channels Email & Web Portal Email, Web Portal & Phone Dedicated Priority Line
Cloud SaaS Admin (GWorkspace/M365) Included Included Included
Hardware Asset Inventory Basic Logs Full Asset Directory Full Asset & Peripheral Directory
Onboarding / Offboarding SOPs Standard Checklists Automated Workflows Custom Onboarding Packages
Vendor & ISP Liaison Standard Support Dedicated Escalations Full Vendor Management